Your email may have ended up in the spam folder. If you did not receive an email, please send us an email and we will resend it.

You can check the status of your order at any time on the "Track order" page. Enter your order number and email address here.

On the "Track order" page, you can enter your email address and order number to track your package.

No, unfortunately this is not possible, as the products are shipped using international shipping methods. We will send you an email notifying you that the package has been shipped. You can track the package using the Track & Trace system.

You may not be at home on the day of delivery. The package will then be left with your neighbors or taken to a service point, and you will receive a notification.

Ocerar considers the environment very important and therefore does its best to contribute to a better world with less pollution. That is why we work with bulk orders and only ship the products that have actually been ordered. In this way, we strive to operate carbon-neutrally.

Processing time
1-3 business days

Transit time
6-9 business days

Therefore, our average delivery time is 7 - 12 business days.

You can pay with PayPal, Klarna, Sofort, and credit card (Mastercard, Visa, and AMEX).

Yes, that is possible. Please send an email to support@ocerar.com. They will then send you an invoice as soon as possible.

Unfortunately, it is not possible to combine multiple discounts. For example, if you have a bundle discount because you purchased multiple products, you cannot combine it with another discount code.